Delivery Process: Your orders will be prepared within the timeframe specified by Dad Marketing SRO or our sister company Akel Kauçuk Sanayi ve Ticaret Ltd Sti after the confirmation of your payment. Once prepared, your order will be handed over to the shipping company to initiate the shipment process.
Shipping Company and Fees: Your orders will be dispatched through Fedex. The shipping fee may vary depending on your order amount, chosen delivery method, and your location. Shipping fees will be detailed on the payment page.
Delivery Time: The delivery time for your order may vary depending on your location and the chosen delivery method. Delivery times will be displayed on your order confirmation page, and you can track your order with the provided tracking number. Your order will be delivered within 3-5 business days after it is handed over to the shipping company.
Tracking the Shipment: Once your order is dispatched, you can track the status of your shipment in real-time with the provided tracking number. Additionally, you can log in to your account to track the status of your order.
Delivery Address: Please ensure that you provide the correct and complete delivery address when placing your order. We are not responsible for any errors or omissions in your delivery address.
Acceptance of Delivery: Upon the arrival of your package, please check the outer packaging before accepting the delivery. If there is any damage or signs of tampering, please refuse the delivery and make a note with the delivery person. You can then contact us to report the situation.
Returns and Exchanges: If you encounter any issues with the products you received or are dissatisfied, you can request a return or exchange. For detailed information on the procedures for returns and exchanges
If you have any questions or need further assistance, feel free to contact our customer service team at info@comfortfusse.com
